BELHUMAN COSMETICS

Terms and Conditions

belhumancosmetics.com

Last Updated: March 2026

1. Introduction

Welcome to Belhuman Cosmetics. These Terms and Conditions govern your use of our website at belhumancosmetics.com and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms and Conditions in full.

Please read these Terms and Conditions carefully before using our website or placing an order. If you do not agree with any part of these terms, please do not use our website or purchase our products.

Belhuman Cosmetics is a product of Nirvana Synergy Co., a company registered in Nigeria. References to ‘we’, ‘us’ or ‘our’ in these Terms and Conditions refer to Nirvana Synergy Co. trading as Belhuman Cosmetics.

2. Using Our Website

2.1 Eligibility

You must be at least 18 years of age to use our website or place an order with us. By using our website you confirm that you are at least 18 years old. If you are under 18 you may only use our website with the involvement and consent of a parent or guardian.

2.2 Account Registration

You may create an account on our website to make purchasing easier and to track your orders. When you create an account you are responsible for:

Providing accurate, current and complete information during registration
Maintaining the security of your account password
All activity that occurs under your account
Notifying us immediately at [email protected] if you suspect unauthorised access to your account

We reserve the right to suspend or terminate accounts that violate these Terms and Conditions or that we reasonably believe are being used fraudulently.

2.3 Prohibited Use

You agree not to use our website to:

Violate any applicable Nigerian or international law or regulation
Transmit any unsolicited or unauthorised advertising or promotional material
Impersonate any person or misrepresent your identity or affiliation with any person
Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the website
Attempt to gain unauthorised access to any part of our website or its related systems
Introduce any viruses, malware or other harmful material to our website

3. Our Products

3.1 Product Descriptions

We take great care to describe our products accurately on our website. However, we do not warrant that product descriptions, images, pricing or other content on our website is completely accurate, current or error-free. If a product you receive is not as described, your remedy is to return it in accordance with our Returns and Refund Policy.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time without notice. If a product you have ordered is out of stock or unavailable, we will contact you as soon as possible and offer you a replacement, a store credit or a full refund.

3.3 Product Use and Skin Compatibility

Our products are formulated for use on the skin in accordance with the instructions provided on each product and on our website. By purchasing and using our products you acknowledge that:

You are responsible for determining whether a product is suitable for your skin type and condition
You should perform a patch test before using any new skincare product, particularly if you have sensitive or reactive skin
Individual skin reactions can vary and we cannot guarantee that any product will be suitable for every customer
If you experience any adverse reaction to a product, you should discontinue use immediately and consult a healthcare professional if necessary

We do not sell bleaching products. Our products are formulated to improve the health and appearance of your natural skin — not to alter your natural skin tone. We do not make medical claims about our products.

3.4 Age Restriction

Our skincare products are intended for adult use. We do not recommend our products for use on children under 13 years of age without medical advice.

4. Placing an Order

4.1 How to Order

You can place an order through our website at belhumancosmetics.com, by contacting us via WhatsApp on +234 707 460 0409, or by calling us on the numbers provided on our website.

4.2 Order Confirmation

When you place an order through our website you will receive an automated order confirmation email and/or whatsapp message. This message confirms that we have received your order — it does not constitute acceptance of your order. Your order is only accepted and a contract formed between us when we dispatch your products and send you a dispatch notification.

We reserve the right to refuse or cancel any order at any time for reasons including but not limited to:

Product unavailability
Errors in product or pricing information on our website
Suspected fraudulent activity
Failure of payment authorisation

4.3 Pricing

All prices on our website are displayed in Nigerian Naira (NGN) and are inclusive of any applicable taxes unless otherwise stated. Delivery charges are additional and will be clearly displayed before you complete your order.

We reserve the right to change our prices at any time without prior notice. However, the price you are charged will be the price displayed at the time you place your order, provided your order has been confirmed.

In the event of a pricing error on our website, we will contact you before processing your order. You will have the option to proceed at the correct price or cancel your order for a full refund.

4.4 Payment

We accept the following payment methods:

Card payment via Paystack (Visa, Mastercard, Verve)
Bank transfer (details provided at checkout)

Payment must be received in full before we dispatch your order, unless you have selected Pay on Delivery where that option is available.

We do not store your payment card details. All card transactions are processed securely by Paystack in accordance with their security standards.

5. Delivery

5.1 Delivery Areas

We deliver across Nigeria. Delivery timelines are as follows:

Lagos: Same-day and next-day delivery
Nationwide: 24 to 72 hours from order confirmation

Delivery timelines are estimates and may be affected by factors outside our control including weather conditions, public holidays and logistics partner capacity. We will notify you of any significant delays.

5.2 Delivery Address

You are responsible for providing an accurate and complete delivery address at the time of ordering. We are not responsible for orders that cannot be delivered due to an incorrect or incomplete address provided by you. If an order is returned to us due to an incorrect address, we will contact you and arrange redelivery at your cost.

5.3 Delivery Charges

Delivery charges are calculated at checkout based on your location. We offer free delivery on orders above ₦100,000. Delivery charges for orders below this amount will be displayed clearly before you complete your order.

5.4 Risk and Ownership

Risk in the products passes to you when they are delivered to the address you provided. Ownership of the products passes to you when we receive full payment.

6. Returns and Refunds

6.1 Our Returns Policy

We want you to be completely satisfied with your Belhuman Cosmetics purchase. If for any reason you are not satisfied, please contact us within 7 days of receiving your order at [email protected] or via WhatsApp on +234 707 460 0409.

6.2 Eligible Returns

We accept returns in the following circumstances:

You received a damaged or defective product
You received the wrong product
The product is significantly different from its description on our website

To be eligible for a return, products must be:

Returned within 7 days of the delivery date
In their original condition and packaging
Unused and unsealed, except where the defect was only discovered upon opening

6.3 Non-Returnable Items

We are unable to accept returns in the following circumstances:

Products that have been used, opened or partially consumed, unless they are defective
Products returned after the 7-day returns window
Products damaged due to misuse, improper storage or failure to follow usage instructions
Products purchased during a sale or promotional period, unless they are defective

6.4 Refunds

Once we have received and inspected your returned product, we will notify you of the outcome of your refund request within 3 business days. If your return is approved, we will process your refund within 5 to 10 business days. Refunds will be made to your original payment method or as store credit at our discretion.

Original delivery charges are non-refundable unless the return is due to our error or a defective product.

6.5 How to Return

To initiate a return please contact us at [email protected] or via WhatsApp on +234 707 460 0409 with your order number, the reason for your return and photos of the product if it is damaged or defective. We will provide you with return instructions.

7. Intellectual Property

All content on our website and social media pages including but not limited to text, images, graphics, logos, product descriptions, videos and the Belhuman Cosmetics brand name and logo are the property of Nirvana Synergy Company Limited and are protected by Nigerian and international copyright and intellectual property laws.

You may not reproduce, distribute, modify, transmit, reuse, repost or use any content from our website for commercial purposes without our prior written consent. You may share our content for personal non-commercial purposes provided you give appropriate credit and link back to our website.

Our product formulations, manufacturing processes and proprietary skincare technology are trade secrets and confidential information. You agree not to attempt to reverse engineer, replicate or misappropriate any of our products or formulations.

8. User Content and Reviews

We may allow customers to submit product reviews, testimonials, photos and other content on our website or social media channels. By submitting content to us you:

Confirm that the content is your own and that you have the right to share it
Grant us a non-exclusive, royalty-free, perpetual licence to use, reproduce and display that content for marketing and promotional purposes
Confirm that the content is accurate and not misleading
Agree that the content does not violate any third party rights

We reserve the right to remove any user-submitted content that we consider to be inappropriate, offensive, false or misleading without prior notice.

9. Disclaimers and Limitation of Liability

9.1 Website Availability

We make every effort to keep our website available at all times. However, we do not guarantee that our website will be uninterrupted, error-free or free from viruses or other harmful components. We reserve the right to suspend or withdraw access to our website at any time without notice for operational, technical or business reasons.

9.2 Product Results

Our products are formulated using high quality ingredients and we stand behind their quality. However, individual results can vary depending on skin type, condition, consistency of use and other factors. We cannot guarantee specific outcomes or results from the use of our products. Testimonials and before and after results featured on our website represent individual customer experiences and are not a guarantee of the same results for all customers.

9.3 Limitation of Liability

To the fullest extent permitted by Nigerian law, Belhuman Cosmetics and Nirvana Synergy Company Limited shall not be liable for:

Any indirect, incidental, special or consequential loss arising from your use of our website or our products
Any loss of profit, revenue, data or business opportunity
Any adverse skin reaction resulting from misuse of our products, failure to perform a patch test or use of our products contrary to their instructions
Any loss or damage caused by events beyond our reasonable control

Our total liability to you in respect of any claim arising from or in connection with these Terms and Conditions shall not exceed the amount you paid for the product giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Force Majeure

We will not be liable for any failure or delay in performing our obligations under these Terms and Conditions where such failure or delay is caused by circumstances beyond our reasonable control. This includes but is not limited to natural disasters, flooding, fire, civil unrest, government actions, power failures, strikes, internet or telecommunications failures and pandemics.

In such circumstances we will notify you as soon as reasonably practicable and will take reasonable steps to resume performance as quickly as possible.

11. Third Party Links and Content

Our website may contain links to third party websites and social media platforms including Facebook, Instagram, TikTok and YouTube. These links are provided for your convenience only. We do not control those websites and are not responsible for their content, privacy practices or terms of use. Accessing any third party website through a link on our website is at your own risk.

12. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from these Terms and Conditions or your use of our website or products shall be subject to the exclusive jurisdiction of the courts of Nigeria.

We would always prefer to resolve any dispute with you amicably before resorting to formal legal proceedings. If you have a complaint or dispute please contact us first at [email protected] and we will do our best to resolve the matter promptly and fairly.

13. Changes to These Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. When we make significant changes we will update the ‘Last Updated’ date at the top of this document and where appropriate notify you by email or by posting a notice on our website.

Your continued use of our website or purchase of our products after any changes to these Terms and Conditions constitutes your acceptance of the revised terms. If you do not agree with any changes, please stop using our website and contact us if you have a pending order.

14. Contact Us

If you have any questions about these Terms and Conditions please contact us:

Email: [email protected]

Phone: +234 201 330 9407 | +234 906 187 3520

WhatsApp: +234 707 460 0409

Website: belhumancosmetics.com

We aim to respond to all enquiries within 24 to 48 hours on business days.