BELHUMAN COSMETICS
Privacy Policy
belhumancosmetics.com
Last Updated: March 2026
1. Introduction
Welcome to Belhuman Cosmetics. We are a clean cosmetics and skincare brand committed to restoring skin health, truth and confidence. We operate through our website at belhumancosmetics.com and through our order management channels including WhatsApp and phone.
We take your privacy seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it and what your rights are in relation to it.
By using our website, placing an order or contacting us through any of our channels, you agree to the terms of this Privacy Policy. Please read it carefully.
2. Who We Are
Belhuman Cosmetics is a subsidiary of Nirvana Synergy Company Limited, a Nigerian registered company. We manufacture and sell skincare and cosmetics products for the Nigerian market and beyond.
For any questions about this Privacy Policy or how we handle your personal data, you can contact us at:
Email: [email protected]
Phone: +234 201 330 9407 | +234 906 187 3520 | +234 707 460 0409
3. Information We Collect
3.1 Information You Give Us Directly
When you place an order, create an account, contact us or interact with us in any way, we may collect:
- Your full name
- Your email address
- Your phone number
- Your delivery address including street, city and state
- Your order history and product preferences
- Any messages, enquiries or feedback you send us
- Payment confirmation details (we do not store card numbers or bank details directly)
3.2 Information We Collect Automatically
When you visit our website, we may automatically collect certain information including:
- Your IP address and approximate location
- Browser type and device information
- Pages you visit on our website and how long you spend on them
- Products you view, add to cart or purchase
- How you arrived at our website
This information is collected through cookies, Google Analytics and standard web server logs.
3.3 Information from Third Parties
We may receive information about you from third party platforms including:
- Paystack — our payment processor — for payment confirmation and transaction references
- Meta (Facebook and Instagram) — if you interact with our social media pages or ads
- WhatsApp — if you contact us or receive communications from us via WhatsApp
4. How We Use Your Information
We use the personal information we collect for the following purposes:
4.1 To Process and Fulfil Your Orders
- To confirm your order and send you an order confirmation
- To process your payment through Paystack
- To arrange delivery of your products to your address
- To update you on the status of your order
- To handle returns, refunds or complaints if they arise
4.2 To Communicate With You
- To respond to your enquiries sent by email, phone or WhatsApp
- To send you important updates about your order or our service
- To send you marketing communications if you have agreed to receive them
- To follow up after your purchase to ask for feedback or a review
4.3 To Improve Our Products and Service
- To understand how customers use our website and which products they are interested in
- To analyse purchasing patterns and improve our product range
- To identify and fix technical issues on our website
4.4 To Comply With Legal Obligations
- To keep financial and transaction records as required by Nigerian law
- To respond to lawful requests from regulatory or law enforcement authorities
5. Legal Basis for Processing
We process your personal information on the following legal grounds:
- Contract — processing is necessary to fulfil the order you have placed with us
- Legitimate interest — processing is necessary for our legitimate business interests such as fraud prevention, security and improving our service
- Consent — where you have given us specific consent such as subscribing to our newsletter or agreeing to receive WhatsApp marketing messages
- Legal obligation — where we are required to process your data to comply with Nigerian law
6. Who We Share Your Information With
We do not sell your personal information to third parties. We only share your information in the following circumstances:
6.1 Service Providers
We share information with trusted service providers who help us operate our business. These include:
- Paystack — our payment processing partner
- Delivery and logistics companies — to fulfil your orders
- WATI — our WhatsApp Business communication platform
- Zoho CRM — our customer relationship management platform
- Google — for analytics and advertising services
- Meta (Facebook and Instagram) — for advertising and social media services
All service providers are required to handle your data securely and only use it for the specific purpose we have engaged them for.
6.2 Legal Requirements
We may disclose your information if required to do so by law or in response to a valid request from a government or regulatory authority in Nigeria.
6.3 Business Transfers
If Belhuman Cosmetics or Nirvana Synergy Company Limited is involved in a merger, acquisition or sale of assets, your personal information may be transferred as part of that transaction. We will notify you in advance if this occurs.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help our website function properly and help us understand how visitors use it.
We use the following types of cookies:
- Essential cookies — necessary for the website to function, including your shopping cart and checkout process
- Analytics cookies — help us understand how visitors use our website through tools like Google Analytics
- Marketing cookies — used by Meta and Google to show you relevant advertisements based on your interests
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website, including the checkout process.
8. How Long We Keep Your Information
We retain your personal information for as long as necessary to fulfil the purposes described in this policy. Specifically:
- Order and transaction records are retained for a minimum of 6 years in compliance with Nigerian financial record keeping requirements
- Customer account information is retained for as long as your account is active and for a reasonable period after your last interaction with us
- Marketing consent records are retained for as long as you remain opted in, plus a reasonable period after you opt out
- Customer service correspondence is retained for up to 3 years
When your information is no longer needed we will securely delete or anonymise it.
9. How We Protect Your Information
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These measures include:
- Secure HTTPS encryption on our website
- Secure payment processing through Paystack — we do not store your card or bank details on our systems
- Restricted access to personal data within our team based on role and need
- Regular security reviews of our systems and processes
While we take every reasonable precaution to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but we are committed to protecting your information to the highest standard we are able to maintain.
10. Your Rights
You have the following rights in relation to your personal information:
- Right to access — you can request a copy of the personal information we hold about you
- Right to correction — you can ask us to correct any inaccurate or incomplete information we hold about you
- Right to deletion — you can ask us to delete your personal information where it is no longer necessary for us to hold it, subject to our legal obligations
- Right to object — you can object to us processing your personal information for direct marketing purposes at any time
- Right to withdraw consent — where we are processing your information based on your consent you can withdraw that consent at any time
To exercise any of these rights please contact us at [email protected]. We will respond to your request within 30 days.
11. Marketing Communications
We would like to send you information about our products, promotions and offers that may be of interest to you. We will only send you marketing communications if you have given us your consent to do so — either by subscribing to our newsletter, opting in through our website or agreeing to receive WhatsApp messages from us.
You can opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any email we send you
- Sending us a message on WhatsApp asking to be removed from our list
- Contacting us directly at [email protected]
Please note that even if you opt out of marketing communications we may still contact you with important information about your orders or account.
12. Third Party Websites and Links
Our website may contain links to third party websites including our social media pages on Facebook, Instagram, TikTok and YouTube. This Privacy Policy does not apply to those websites. We are not responsible for the privacy practices of third party websites and we encourage you to read their privacy policies before providing any personal information to them.
13. Children’s Privacy
Our products and services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you believe your child has provided us with personal information without your consent please contact us at [email protected] and we will take steps to delete that information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make significant changes we will notify you by email if we have your email address or by posting a prominent notice on our website.
The date at the top of this policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
15. Contact Us
If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information please contact us:
Email: [email protected]
Phone: +234 201 330 9407
WhatsApp: +234 707 460 0409
Website: belhumancosmetics.com
We are committed to resolving any privacy concerns you may have and will respond to your enquiry as promptly as possible.